Sophisticated AI use correlates with domain expertise and strategic roles, but organizations struggle to improve it through training—suggesting that effective AI adoption requires matching tool complexity to employee expertise rather than generic upskilling.
This study analyzes 713,564 AI prompts from nearly 4,000 employees at a large firm to understand how sophistication in generative AI use varies by seniority, job function, and time. Senior employees and those in strategy-focused roles use AI more effectively, but the research finds no improvement in sophistication over time or from formal training programs.